{ "products": [ { "db_id": 7, "provider_id": 19012, "name": "Estimated Delivery Date V3 - Smart Modules", "strong_threads": 1457, "total_embeddings": 1487, "batch_candidate_count": 148, "get_guide_candidates_count": 575, "candidates": [ { "thread_id": 604, "ticket_id": 604, "cluster_size": 50, "summary_text": "Problem: The customer reported issues with the Estimated Delivery Date V3 module in PrestaShop 1.6.1.24, including settings not saving properly and display issues on the checkout page after selecting shipping options. Solution: The support team acknowledged the feature requests for a global delay value and a simplified delivery date display, but no immediate solution was provided for the current display issues; they suggested potential workarounds and noted the possibility of paid customization." }, { "thread_id": 5108, "ticket_id": 5108, "cluster_size": 32, "summary_text": "Problem: The customer reported that the Estimated Delivery Date V3 module for PrestaShop 1.7.2.1 was not functioning correctly during vacation days, specifically in the \"Amazon\" mode, where it displayed incorrect delivery times despite vacation settings. Solution: After further testing, the customer confirmed that the issue was resolved, possibly due to an error in the initially installed version that was fixed in the current one. Additionally, they encountered a variable error related to ps_old in the admin panel and a missing value in the javascript file ed-product-placement.js, which they addressed." }, { "thread_id": 385, "ticket_id": 385, "cluster_size": 31, "summary_text": "Problem: The customer reported that in PrestaShop version 8.1.7 with the Estimated Delivery Date V3 module (version 3.9.8), the delivery time for out-of-stock products was not reflecting the configured additional days, and there was a discrepancy in delivery times displayed outside and inside the product page. Solution: The issue was resolved by activating stock control, which allowed different delivery times to be displayed correctly. However, a new problem was identified with the estimated delivery date not updating correctly when changing product combinations on the frontend." }, { "thread_id": 1328, "ticket_id": 1328, "cluster_size": 26, "summary_text": "Problem: The customer reported that the \"Estimated Delivery Date V3 - Smart Modules\" is causing issues at checkout in PrestaShop 1.7.8.5, where the checkout only completes when the module is disabled. They also mentioned that the module does not display on the home and categories page despite attempts to add the necessary hooks. Solution: The module was successfully displayed on the home and categories page after the customer inserted the required code, but the checkout issue persists, requiring further investigation." }, { "thread_id": 357, "ticket_id": 357, "cluster_size": 26, "summary_text": "Problem: The customer reported that the estimated delivery date for the carrier \"Lettre suivi\" in the Estimated Delivery Date V3 module on PrestaShop 1.6.1.9 was not updating from 2-4 days to the desired 3-6 days, and they were also unable to update the module to the latest version. Solution: The customer managed to resolve the issue by changing the values in section 4.1 of the module, successfully updating the displayed delivery date." }, { "thread_id": 1142, "ticket_id": 1142, "cluster_size": 21, "summary_text": "Problem: The customer reported that the Estimated Delivery Date V3 module on PrestaShop 1.7.8.7 is not displaying delivery times for all products, despite configuring it for categories and manufacturers. They are unsure how to set delivery times by category and are experiencing issues with the configuration not reflecting changes. Solution: The support team confirmed that delivery times can be configured by categories and advised the customer to first set the delivery times for carriers, as these typically dictate the delivery schedule." }, { "thread_id": 333, "ticket_id": 333, "cluster_size": 21, "summary_text": "Problem: The customer reported that the Estimated Delivery Date V3 module was not displaying configuration options on a PrestaShop 8.2 installation, preventing them from enabling or disabling features. Solution: After uninstalling the previous version and reinstalling the updated module, the options were rendered correctly; however, the customer later encountered issues with the estimated date block disappearing and configuration options not appearing despite attempts to clear the cache." }, { "thread_id": 3575, "ticket_id": 3575, "cluster_size": 21, "summary_text": "Problem: The customer reported that carrier information and estimated delivery dates are not displayed on product sheets in the Estimated Delivery Date V2.7.3 module for PrestaShop 1.7.5.1 unless the user has gone through the purchase funnel. Solution: The issue was resolved by advising the customer to activate advanced options and enable the \"force search country\" setting." }, { "thread_id": 544, "ticket_id": 544, "cluster_size": 19, "summary_text": "Problem: The customer reported issues with the Estimated Delivery Date V3 plugin in PrestaShop 1.7.8.4, where delivery times do not update correctly on the product page when modifying product combinations, although they display correctly in the cart. Additionally, there are graphical issues with the \"Show fewer options\" text and a white line with the van icon in the checkout section, as well as translation and customization requests for messages on the product page. Solution: The support team advised that the module uses the hook displayProductAdditionalInfo, which must be correctly implemented for updates to work, and provided CSS suggestions for layout adjustments." }, { "thread_id": 1479, "ticket_id": 1479, "cluster_size": 19, "summary_text": "Problem: The customer reported that the \"Estimated Delivery Date V3\" module caused an \"Invalid SQL query. Column 'id_carrier' in field list is ambiguous\" error in PrestaShop version 1.7.5.2, preventing the order listing from displaying. Solution: The issue was resolved, allowing the order listing to display correctly, although the customer later inquired about displaying carrier timings based on IP geolocation and reported inconsistent visibility of shipment estimates across different devices." }, { "thread_id": 5704, "ticket_id": 5704, "cluster_size": 19, "summary_text": "Problem: The customer reported that the Estimated Delivery Date V3 module for PrestaShop 1.6.1.4 only displays text in English despite their shop supporting both English and German, and they require the text to be fully translated into German. Solution: The support team confirmed that the module is multilanguage ready but relies on server locales; they advised the customer to ensure German locales are installed on their server or to contact their hosting provider for assistance." }, { "thread_id": 464, "ticket_id": 464, "cluster_size": 16, "summary_text": "Problem: The customer reported that the Estimated Delivery Date V3 module only displays expected dates for logged-in users and not for guest users. Additionally, they noted that the delivery date does not show when a courier is disabled for out-of-range orders, despite the order being within the limit. Solution: The support team advised activating the \"force country search\" option in the module's advanced settings to allow all users, logged and non-logged, to see the estimated delivery dates. They also recommended clearing the cache if a cache system is in use." } ] }, { "db_id": 6, "provider_id": 18739, "name": "Pixel Plus for Facebook: Events + CAPI + Pixel Catalog", "strong_threads": 1408, "total_embeddings": 1436, "batch_candidate_count": 172, "get_guide_candidates_count": 604, "candidates": [ { "thread_id": 173, "ticket_id": 173, "cluster_size": 166, "summary_text": "Problem: The customer reported issues with the Pixel Plus module for Facebook on PrestaShop 1.7.7.1, specifically that the module was sending invalid parameters and some products were not matching those uploaded via the product feed. They also encountered errors related to the _fbc cookie and missing events like ViewContent and PageView. Solution: The customer identified that Google Tag Manager tags were sending incorrect IDs, which they paused, resulting in the Pixel Helper no longer detecting errors, but also not detecting certain events. They were advised to update the module to the latest version for further resolution." }, { "thread_id": 5325, "ticket_id": 5325, "cluster_size": 81, "summary_text": "Problem: The customer reported issues with the Pixel Plus module for PrestaShop 1.6.1.11, including the \"purchase\" pixel not appearing on the thank you page, warnings about pixel and product catalog pairing, and various pixels (Add to Cart, Add Payment Info, Add to Wishlist) not sending information to Facebook. Solution: The support team confirmed that the \"purchase\" event works correctly on their end and explained that the event is displayed on the first page after an order, which may vary depending on the payment module used." }, { "thread_id": 3985, "ticket_id": 3985, "cluster_size": 30, "summary_text": "Problem: The customer reported that some events, specifically \"InitiateCheckout\" and \"AddToCart,\" are not being tracked by the Facebook Pixel on their PrestaShop 1.7.4.4 site, receiving an error message indicating the pixel did not activate for these events. Solution: The support team advised that both events are dynamic and should activate upon specific actions, suggesting the customer check their Facebook Ads Manager for event activity and confirming that the \"search\" event is the only one not tracked." }, { "thread_id": 32, "ticket_id": 32, "cluster_size": 21, "summary_text": "Problem: The customer reported that the Pixel Plus module for Facebook is not compatible with PrestaShop 1.6.0 due to PHP version requirements, leading to installation failures and a request for a refund. Solution: No solution has been provided yet, as the support team clarified that the module requires PHP version 7.0 and PrestaShop 1.6.1 or higher, but did not address the refund request." }, { "thread_id": 4668, "ticket_id": 4668, "cluster_size": 20, "summary_text": "Problem: The customer reported that the Facebook pixel code did not load on their PrestaShop 1.6.1.11 site, resulting in no information being sent to Facebook, with the error message indicating a loading issue. Solution: The support team identified that the pixel execution failure may be caused by an error in the script configuration at a specified URL, advising the customer to review and fix it before further assistance could be provided." }, { "thread_id": 2911, "ticket_id": 2911, "cluster_size": 16, "summary_text": "Problem: The customer inquired about using the Pixel Plus module to automatically upload products from their Prestashop store to Facebook and Instagram, and also reported issues with linking categories to Google categories in the back office. Additionally, they experienced difficulties manually generating a catalog due to the large number of products. Solution: The support team confirmed that while the module can upload products, a more complete solution is available through the Product Feeds module, and they provided guidance on the limitations of event-based catalogs." }, { "thread_id": 165, "ticket_id": 165, "cluster_size": 13, "summary_text": "Problem: The customer reported that the Pixel Plus module for Facebook is over-reporting Purchase events, with discrepancies between actual orders and reported events in Facebook Events Manager. They also inquired about logging Purchase events to a text file, handling canceled orders, filtering developer/test orders, and setting up the Conversions API (CAPI) due to changes in the Meta interface. Solution: No solution has been provided yet; the customer is still testing and seeking further assistance." }, { "thread_id": 362, "ticket_id": 362, "cluster_size": 13, "summary_text": "Problem: The customer is unable to successfully set up the Conversions API integration for the Pixel Plus module on PrestaShop 8.0.4, as Facebook only shows one active integration for the Meta Pixel despite following all setup steps. Solution: The support team suggested enabling the register events log in the CAPI options page to check if Facebook is receiving events, and advised activating the last option in that section if events are not being received." }, { "thread_id": 6106, "ticket_id": 6106, "cluster_size": 13, "summary_text": "Problem: The customer reported that they were unable to download the Pixel Plus module via the PrestaShop back office, as there was no link available when clicking the download button. Solution: The support team provided the necessary file directly to the customer and informed them that an upgrade for the module to comply with new Facebook Pixel requirements is in progress." }, { "thread_id": 1425, "ticket_id": 1425, "cluster_size": 11, "summary_text": "Problem: The customer reported that the AddToCart and Purchase events are not being sent to the server on their shop with the latest version of Pixel Plus: Events + CAPI + Pixel Catalog for Facebook, while the older version works correctly. Solution: No solution has been provided yet; the support team is investigating a potential conflict with the installed version and has requested backend access for further assistance." }, { "thread_id": 237, "ticket_id": 237, "cluster_size": 10, "summary_text": "Problem: The customer reported issues with the Pixel Plus module for PrestaShop 8.1.0, stating that conversions were not being sent via API but only through the browser, and there were discrepancies in event quality and catalog correspondence. Solution: The support team enabled the \"Disable multi-curl usage\" option in the CAPI section, which resolved the server event processing issue, and they advised the customer to monitor the logs for further updates." }, { "thread_id": 6136, "ticket_id": 6136, "cluster_size": 9, "summary_text": "Problem: The customer, Agathe, inquired about tracking two payment types (CB and PayPal) using the Pixel Plus module for PrestaShop 1.6.0.14, specifically regarding the implementation of Facebook's conversion tracking code and the ability to track specific audiences and conversions. Additionally, Maya expressed concerns about previous errors with other Facebook modules, such as \"Server Sending Invalid Match Key Parameters for InitiateCheckout Event\" and \"Purchase Event with missing deduplication parameters,\" and sought confirmation on the functionality of the module on PrestaShop 1.6. Solution: The support team suggested using the Facebook conversion pixel module instead of Pixel Plus for tracking conversions and recommended the Facebook Custom Audience module for tracking custom audiences." } ] }, { "db_id": 4, "provider_id": 18091, "name": "Product Videos - Youtube, Vimeo...", "strong_threads": 1324, "total_embeddings": 1362, "batch_candidate_count": 151, "get_guide_candidates_count": 609, "candidates": [ { "thread_id": 2415, "ticket_id": 2415, "cluster_size": 42, "summary_text": "Problem: The customer reported difficulty in adding a YouTube video to the image slider in the Product Videos module on PrestaShop 1.7.6.6, as the documentation was not informative and the video did not appear on the front office despite attempts to configure advanced settings. Solution: The support team advised that the customer needs to set up advanced parameters through JavaScript due to theme structure limitations and offered assistance with configuration if access is provided." }, { "thread_id": 3335, "ticket_id": 3335, "cluster_size": 36, "summary_text": "Problem: The customer reported issues with the Product Videos module in PrestaShop 1.7.6.2, including a configuration error that prevents video URL insertion without re-entering the product page, and a malfunction where videos appear duplicated on product pages despite only one URL being uploaded via CSV. Solution: The support team identified that the issue may stem from a known error related to the meta-description field in certain PrestaShop versions and suggested temporarily removing the meta-description to resolve the configuration issue." }, { "thread_id": 2578, "ticket_id": 2578, "cluster_size": 33, "summary_text": "Problem: The customer reported an error during the installation of the \"Product Videos - Youtube, Vimeo\" module on PrestaShop 1.7.6.3, specifically \"Error Warning: html_entity_decode() expects parameter 1 to be string, array given,\" and subsequent issues with video thumbnails not displaying correctly. Solution: The support team installed the latest version of the module on the customer's test server, successfully added a video to a product, and confirmed that it was functioning correctly, providing instructions for the customer to replicate the setup on their production server." }, { "thread_id": 5412, "ticket_id": 5412, "cluster_size": 33, "summary_text": "Problem: The customer reported that various functionalities of the Product Videos module (YouTube, Vimeo) are not displaying correctly in PrestaShop 1.7.0.4, including issues with video placement and errors related to product combinations. Solution: The customer confirmed that after testing, the module functions well, and the previously reported issues have been resolved, except for the beta feature which is not compatible with version 1.7. Further customization may be needed for advanced module parameters." }, { "thread_id": 2417, "ticket_id": 2417, "cluster_size": 26, "summary_text": "Problem: The customer reported that the Product Videos module on their PrestaShop 1.7.5.2 site is not displaying videos in the product list, showing the error \"productvideo-listing.js:209 No videos to add in Product List,\" despite having videos available. Solution: The support team advised the customer to ensure the correct selectors (\".products article\" and \".thumbnail-container\") are used in the product list settings and confirmed that the required hook, displayProductsListFunctionalButtons, must be present for the feature to function correctly." }, { "thread_id": 453, "ticket_id": 453, "cluster_size": 25, "summary_text": "Problem: The customer reported issues with configuring the Product Videos module on their PrestaShop 8.1.7 site, specifically wanting the video preview to appear alongside product images and to display a video icon in the product listing view. Solution: The support team configured the module to display the video alongside images on Desktop view and below images on Mobile view." }, { "thread_id": 6205, "ticket_id": 6205, "cluster_size": 21, "summary_text": "Problem: The customer reported that after installing the \"Product Videos - Youtube, Vimeo...\" module on PrestaShop 1.6.0.14, videos appeared at the bottom of the page instead of in the designated tab, and there were issues with the link placement in the short description. Solution: The support team identified that the tabs were configured for PrestaShop 1.5 and offered to make modifications to the module for compatibility with 1.6, pending access to the back office and necessary permissions." }, { "thread_id": 6147, "ticket_id": 6147, "cluster_size": 20, "summary_text": "Problem: The customer reported that after installing the Product Video module on PrestaShop 1.5.4.1, no video is displayed on the product page despite configuring the settings and providing a Vimeo link. Solution: No solution has been provided yet; the support team is currently investigating the issue and has requested access to the back office for further troubleshooting." }, { "thread_id": 1621, "ticket_id": 1621, "cluster_size": 19, "summary_text": "Problem: The customer inquired about the compatibility of the Product Videos module with the latest versions of PrestaShop, specifically version 1.7.82. Solution: The support confirmed that the module is compatible with all versions from 1.6 to 1.7, including the latest version, but noted that no recent updates have been released as they are working on a major update." }, { "thread_id": 1099, "ticket_id": 1099, "cluster_size": 18, "summary_text": "Problem: The customer reported difficulties integrating video thumbnails into the carousel on product pages using the Product Videos module for PrestaShop 1.7.7.8, specifically struggling with CSS selectors and the display of videos when only one image is present. Solution: The issue was resolved by specifying the CSS selectors for the slider, adding a class to the thumbnails, and implementing a small CSS improvement for seamless integration." }, { "thread_id": 1005, "ticket_id": 1005, "cluster_size": 17, "summary_text": "Problem: The customer reported that they are unable to display video thumbnails in the thumbnails column for a product using the \"Product Videos - Youtube, Vimeo...\" module on PrestaShop 1.7.8.9. Solution: The support team advised that the hook `displayProductAdditionalInfo` needs to be called, but it appears that the content generated by this hook is not present, indicating a potential issue with the hook implementation." }, { "thread_id": 4713, "ticket_id": 4713, "cluster_size": 14, "summary_text": "Problem: The customer reported issues with the \"Product Videos - Youtube, Vimeo...\" module on PrestaShop 1.6.0.11, specifically regarding the absence of a visible video button, thumbnail display issues in Google Chrome, and related videos appearing despite being disabled. Solution: The support team clarified that the button mentioned in the video is no longer generated due to updates in the module, which now offers better integration with the template." } ] }, { "db_id": 11, "provider_id": 24239, "name": "Products Feed: Catalogue & Shop for Facebook & Insta", "strong_threads": 1115, "total_embeddings": 1136, "batch_candidate_count": 141, "get_guide_candidates_count": 547, "candidates": [ { "thread_id": 3420, "ticket_id": 3420, "cluster_size": 27, "summary_text": "Problem: The customer reported that their Products Feed module for Facebook on PrestaShop 1.7.6.0 was generating a catalog that was rejected by Facebook due to invalid characters in the XML file, specifically at line 85234, column 57. Additionally, they encountered errors when trying to generate the feed manually, with an error message indicating \"Extra content at the end of the document\" at line 88874, column 21. Solution: The customer found and corrected the errors in the XML file and received guidance on configuring the module's language settings." }, { "thread_id": 4192, "ticket_id": 4192, "cluster_size": 23, "summary_text": "Problem: The customer reported a CURL error when generating the feed in the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.4.2. Solution: It was determined that the issue was due to the CURL library not being installed or enabled on the server; however, the feed still generates successfully. The customer was advised to set the cycle items to 0 in the Feed Options and to use a specific wget command in the cron job for automatic feed generation." }, { "thread_id": 3863, "ticket_id": 3863, "cluster_size": 23, "summary_text": "Problem: The customer reported that the Products Feed for Facebook & Instagram module on PrestaShop 1.5.6.1 is not functioning as expected, specifically that the feed is created but does not display the correct download link. Solution: No solution has been provided yet, as the support team needs to verify the issue and potentially access the BackOffice and FTP for further investigation." }, { "thread_id": 2866, "ticket_id": 2866, "cluster_size": 22, "summary_text": "Problem: The customer reported that the Google taxonomy categories do not work in the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.6.5, and they were unable to select categories using the Google Shopping CSV reference file. Solution: The support team identified a small issue with sites having a large number of categories, which has been addressed in the latest module update, allowing the customer to configure and save the Google categories. Additionally, they advised ensuring that the server's max_execution_time and memory_limit are sufficient for handling the large product count." }, { "thread_id": 2791, "ticket_id": 2791, "cluster_size": 21, "summary_text": "Problem: The customer is unable to install the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.5.1 due to a lack of documentation and is experiencing issues creating a product catalog on Facebook, potentially related to the configuration of another module, \"Pixel Plus.\" Solution: The support team provided a link to download the necessary documentation from the Addons Marketplace and offered assistance with module configuration and catalog creation." }, { "thread_id": 5071, "ticket_id": 5071, "cluster_size": 21, "summary_text": "Problem: The customer, Miriam, reported difficulties in generating the product feed for the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.6.1.5, encountering a 404 error with the feed URL and issues with product uploads due to missing brand names and categories. Solution: The support analyst provided the latest version of the module and instructions for configuration to assist with the feed generation process." }, { "thread_id": 3706, "ticket_id": 3706, "cluster_size": 18, "summary_text": "Problem: The customer reported an error when generating a product feed in the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module for PrestaShop 1.7.5.0, stating \"Le produit ne dispose pas d'un identificateur valide: EAN, UPC, MPN ou Marque (85),\" despite enabling the option to allow products without identifiers. Additionally, they experienced issues with the superadmin role where the module tabs were not displaying correctly. Solution: The issue with the product identifiers was resolved by filling out a form to add a brand to products not meeting Facebook's requirements, but the superadmin display issue remains under investigation." }, { "thread_id": 27, "ticket_id": 27, "cluster_size": 17, "summary_text": "Problem: The customer reported that after updating the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 8.1.3, the feed does not generate correctly and enters a loop when attempting to generate it manually. Additionally, despublished products are still included in the feed. Solution: The support team confirmed that the feed now generates correctly, attributing the previous issue to cache. They also noted that the inclusion of despublished products may be a cache-related issue and requested further access to update the module and investigate the feed generation process." }, { "thread_id": 1840, "ticket_id": 1840, "cluster_size": 15, "summary_text": "Problem: The customer inquired about updating the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.6.7 and expressed concerns about potential configuration impacts. They also reported receiving error emails from Facebook regarding product feed synchronization, despite the feed appearing to upload correctly. Solution: The support advised that updating the module is generally beneficial for improvements and fixes, and requested further details about the recovery configuration and cron task timing to investigate the false positive error notifications." }, { "thread_id": 4350, "ticket_id": 4350, "cluster_size": 14, "summary_text": "Problem: The customer reported issues with the Product Feed module for Facebook & Instagram on PrestaShop 1.5.6.2, including prices not updating, incorrect rounding, catalog errors, and needing to contact a programmer for catalog ID integration. Solution: The customer later confirmed that after incorporating the catalog number and creating a Facebook catalog ad, prices with decimals are now displayed correctly, and daily updates are functioning, but they still experience problems with product updates and require further assistance with the Pixel configuration." }, { "thread_id": 2790, "ticket_id": 2790, "cluster_size": 14, "summary_text": "Problem: The customer reported issues with image sizes in the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.6.5, where images appeared too small and there were limited settings available. Additionally, the feed was not synchronizing all products on Google, showing outdated availability. Solution: The support team adjusted the module requirements to allow for image sizes of 500x500, enabling the customer to select their preferred format, and generated the feed with the medium_default image size." }, { "thread_id": 1958, "ticket_id": 1958, "cluster_size": 13, "summary_text": "Problem: The customer is unable to generate product feeds using the \"Products Feed: Catalogue & Shop for Facebook & Insta\" module on PrestaShop 1.7.5.2, experiencing long processing times without completion and no visible progress indicators. Solution: The support team identified that the server's max_input_vars setting was too low (set to 1000) for the customer's configuration with over 2600 fields; they recommended increasing this limit to resolve the issue." } ] }, { "db_id": 2, "provider_id": 16499, "name": "Conversion Pixel Tracking + Custom Audiences", "strong_threads": 325, "total_embeddings": 350, "batch_candidate_count": 38, "get_guide_candidates_count": 106, "candidates": [ { "thread_id": 5508, "ticket_id": 5508, "cluster_size": 65, "summary_text": "Problem: The customer reported that after installing the \"Conversion Pixel Tracking + Custom Audiences\" module on PrestaShop 1.6.1.5, they could not see the Facebook pixel on their page as demonstrated in the instructional video. They also inquired about activating additional pixel events and how to implement the pixel on new modules like a blog and ebook download page. Solution: The support team advised using the Facebook Pixel Helper extension for Google Chrome to view the pixel and clarified that the module tracks conversions and custom audiences, suggesting an upgrade to Pixel Plus for more features if needed." }, { "thread_id": 5891, "ticket_id": 5891, "cluster_size": 16, "summary_text": "Problem: The customer reported that their PrestaShop 1.6.1.4 module for Conversion Pixel Tracking is generating fictitious conversions on Facebook despite no sales occurring on their site, and they are experiencing slow growth in website visits. They also requested a refund for the initial module after purchasing a new one. Solution: The support team is investigating the issue, noting that the pixel should only trigger upon actual sales, and they are addressing the customer's refund request." }, { "thread_id": 5474, "ticket_id": 5474, "cluster_size": 14, "summary_text": "Problem: The customer reported that the Conversion Pixel Tracking module only tracks page views and does not support the additional functionalities required for tracking conversions, leading to confusion about whether they need to purchase the Pixel Plus module. Solution: The support team clarified that the purchased module is a lite version and suggested upgrading to the Pixel Plus for full functionality, instructing the customer to buy it and provide the purchase identifier for assistance." }, { "thread_id": 6259, "ticket_id": 6259, "cluster_size": 14, "summary_text": "Problem: The customer reported being unable to download the \"Conversion Pixel Tracking + Custom Audiences\" addon for PrestaShop 1.6.0.12, receiving the error message \"There is no download for this product (#2).\" Solution: The support team indicated that the issue is related to the PrestaShop Marketplace, as the customer has not been recognized as having purchased the module, and advised contacting the PrestaShop Addons team for further assistance." }, { "thread_id": 5894, "ticket_id": 5894, "cluster_size": 12, "summary_text": "Problem: The customer reported that the Conversion Pixel Tracking module for PrestaShop 1.6.1.3 only tracks \"PageView\" and \"Purchase\" events, lacking \"ViewContent\" and \"AddToCart\" events, and also encounters a 500 error on the CMS category page due to a missing 'Cms' class. Solution: The support team informed the customer that the current \"lite\" version only tracks limited events and suggested upgrading to the \"Plus\" version for full functionality." }, { "thread_id": 6211, "ticket_id": 6211, "cluster_size": 10, "summary_text": "Problem: The customer reported that the retargeting script for Facebook is not being recognized by the Conversion Pixel Tracking addon in PrestaShop 1.4.9.0, resulting in an empty field ID and a Smarty error on the order confirmation page. Solution: The support team advised the customer to use the Facebook Custom Audience module, which works in conjunction with the Conversion Pixel Tracking module for effective marketing on Facebook." }, { "thread_id": 5551, "ticket_id": 5551, "cluster_size": 10, "summary_text": "Problem: The customer, Nico Kammerer, requested to cancel his purchase of the Conversion Pixel Tracking module for PrestaShop 1.5.6.1 and buy the Pixel Plus instead. He also inquired about configuring catalog ads on Facebook. Solution: The support team confirmed the initiation of the refund process for the original module and requested the purchase identifier for the Pixel Plus to activate the refund." }, { "thread_id": 3193, "ticket_id": 3193, "cluster_size": 9, "summary_text": "Problem: The customer inquired about the compatibility of the Conversion Pixel Tracking + Custom Audiences module with PrestaShop version 1.7.6.1 and whether it tracks campaigns and reflects conversions in Google Analytics. Solution: The support confirmed that the module is compliant with version 1.7 and clarified that while it tracks Facebook ad campaigns, it does not update Google Analytics, suggesting that other modules are available for that purpose." }, { "thread_id": 5606, "ticket_id": 5606, "cluster_size": 8, "summary_text": "Problem: The customer reported that they are unable to update their Facebook conversion pixel in PrestaShop 1.6.0.13, as neither the ID nor the pixel itself changes. Solution: The support team informed the customer that due to recent policy changes by PrestaShop, updates and services for the module are no longer free or unlimited, and suggested that they purchase the \"zen option\" for continued support and updates." }, { "thread_id": 4234, "ticket_id": 4234, "cluster_size": 7, "summary_text": "Problem: The customer reported that the Conversion Pixel Tracking + Custom Audiences module is not compatible with PrestaShop 1.7 and encountered a \"ContextErrorException: Undefined index: objOrder\" error during order confirmation after installation. Solution: The support team confirmed that the module is compatible with all PS versions and suggested using the Pixel Helper extension for troubleshooting, while also recommending an alternative module, Pixel Plus, for enhanced functionality." }, { "thread_id": 5698, "ticket_id": 5698, "cluster_size": 7, "summary_text": "Problem: The customer inquired whether the Conversion Pixel Tracking + Custom Audiences module for PrestaShop 1.5.6.1 can track \"add to cart\" events and confirm tracking of purchase events with value and currency. Solution: The support clarified that the module only tracks conversions and allows for creating custom audiences, and confirmed that it can track purchase events." }, { "thread_id": 6187, "ticket_id": 6187, "cluster_size": 6, "summary_text": "Problem: The customer reported that they could not see the conversion pixel after making a purchase using the Conversion Pixel Tracking module on PrestaShop 1.6.0.14. Solution: The support team recommended disabling JavaScript compression and moving JavaScript to the end of the page in the Back Office settings, as these options can disrupt the functionality of JavaScript-dependent modules." } ] }, { "db_id": 9, "provider_id": 19822, "name": "WhatsApp Contact", "strong_threads": 143, "total_embeddings": 164, "batch_candidate_count": 22, "get_guide_candidates_count": 85, "candidates": [ { "thread_id": 5310, "ticket_id": 5310, "cluster_size": 12, "summary_text": "Problem: The customer reported issues with implementing the \"WhatsApp Contact\" module on PrestaShop 1.6.1.13, including the need for a clickable WhatsApp icon on all devices, customization of the icon size, and visibility settings for different device orientations. Solution: The support team provided guidance on forcing the WhatsApp protocol link for desktop users and offered CSS modifications to hide the phone number and adjust the icon's appearance, although they noted that some desktop users may encounter errors if the app is not installed." }, { "thread_id": 4921, "ticket_id": 4921, "cluster_size": 11, "summary_text": "Problem: The customer reported that the WhatsApp Contact module installed on PrestaShop 1.7.2.3 is only visible in the Top and Footer sections, and they are unable to display it in the Navigation bar or after the \"Add to Cart\" button on the product page. Solution: The support team requested BO and FTP access to investigate the issue further, noting that available positions depend on the theme and may be limited in version 1.7." }, { "thread_id": 3525, "ticket_id": 3525, "cluster_size": 7, "summary_text": "Problem: The customer reported that the WhatsApp icon does not appear on their PrestaShop 1.7.6.1 site, and the link for chatting is not functioning. Additionally, they encountered issues accessing the back office due to invalid credentials after updating a file. Solution: No solution has been provided yet as the support team is awaiting confirmation of valid access credentials." }, { "thread_id": 5369, "ticket_id": 5369, "cluster_size": 6, "summary_text": "Problem: The customer reported that the \"Informaci\u00f3n de Contacto por WhatsApp\" module blocks CMS pages when activated in PrestaShop 1.6.1.12, and also mentioned issues with the WhatsApp box visibility on product pages and during an upgrade to PS 1.7. Solution: The support team identified a bug in version 1.4.0 that caused the CMS error, updated the module, and confirmed that it now functions correctly." }, { "thread_id": 5974, "ticket_id": 5974, "cluster_size": 5, "summary_text": "Problem: The customer reported that while using the Minimize template in PrestaShop 1.6.0.14, they were unsure if the WhatsApp Contact module allows direct linking to WhatsApp and how to display the phone number. Solution: The support team clarified that the module currently only displays contact information without direct linking to WhatsApp, but they will include such functionality if it becomes available in the future. Additionally, they informed the customer that phone number and messaging configurations can be set in the module's settings." }, { "thread_id": 6169, "ticket_id": 6169, "cluster_size": 5, "summary_text": "Problem: The customer reported misalignment of logos and numbers in the WhatsApp Contact module demo for PrestaShop 1.6.0.9 and inquired about using the module in Italian. Additionally, they requested assistance in changing the text next to the WhatsApp icon after purchasing the module. Solution: The support team informed the customer that they are updating PrestaShop to version 1.6.1 and the module, which will improve display and performance, and they expect it to be ready by the next day." }, { "thread_id": 5884, "ticket_id": 5884, "cluster_size": 5, "summary_text": "Problem: The customer reported that they want to enable users to access WhatsApp directly from the mobile version of their PrestaShop 1.6.1.4 site by clicking the WhatsApp icon. Solution: Unfortunately, there is currently no protocol available to link a website with the WhatsApp mobile application, as stated in the product description. The support team committed to implementing this feature in a future version if WhatsApp provides the necessary protocol." }, { "thread_id": 5672, "ticket_id": 5672, "cluster_size": 4, "summary_text": "Problem: The customer inquired about the compatibility of the WhatsApp Contact module with PrestaShop version 1.7.0.0 and whether the contact information displays correctly across different devices. Solution: The module is not yet updated for version 1.7.0.0, which is still in testing, but it is fully compatible with version 1.6.1.7, and the contact information does appear on all devices with customizable text options." }, { "thread_id": 5341, "ticket_id": 5341, "cluster_size": 3, "summary_text": "Problem: The customer reported an issue with the WhatsApp Contact module on PrestaShop 1.6.0.9, where the WhatsApp link fails to open due to an error stating \"no se encontr\u00f3 el n\u00famero de tel\u00e9fono 2147483647 porque le falta un c\u00f3digo de pa\u00eds, o el que tiene es incorrecto,\" despite trying various country code formats. Solution: The support team acknowledged the issue and requested access to the back office for further investigation after returning from vacation." }, { "thread_id": 3293, "ticket_id": 3293, "cluster_size": 3, "summary_text": "Problem: The customer reported that the WhatsApp Contact module for PrestaShop 1.7.6.0 does not meet their expectations, as the floating icon does not display correctly and they had to implement a manual solution. Solution: The support team informed the customer that refunds are only possible if the module is non-functional and cannot be resolved, offering assistance instead." }, { "thread_id": 5751, "ticket_id": 5751, "cluster_size": 2, "summary_text": "Problem: The customer reported that photos are not displaying on their website after installing the WhatsApp Contact module on PrestaShop 1.6.0.9, and they mentioned issues with their Instagram integration and Client ID. Solution: No solution has been provided yet as the support analyst clarified that the WhatsApp module is unrelated to Instagram and requested further details about the issue." }, { "thread_id": 5106, "ticket_id": 5106, "cluster_size": 2, "summary_text": "Problem: The customer, M\u00e1rcio Abreu, requested assistance with customizing the WhatsApp Contact module in PrestaShop 1.7.2.1 to include two WhatsApp numbers, expressing concerns about the cost of the module and its currency conversion. Solution: No solution has been provided yet; the support team is evaluating the feasibility of adding a second number and discussing potential display options." } ] } ], "existing_guides": [ { "id": 1, "ticket_id": 4752, "suggestion_id": null, "title": "Troubleshooting the Products Alert Module Visibility", "slug": "troubleshooting-the-products-alert-module-visibility-t4752", "content_len": 3419, "content_head": "```mdx\n---\nid: products-alert-module-visibility\ntitle: Troubleshooting the Products Alert Module Visibility\nsidebar_label: Products Alert Module Visibility\n---\n\nimport Tabs from '@theme/Tabs';\nimport TabItem from '@theme/TabItem';\n\n## Introduction\n\nThe Products Alert module is a valuable tool for PrestaShop users, allowing customers to sign up for notifications when specific products become available. However, some users may encounter issues with the module not being visible on their site. This guide will help you troubleshoot the visibility of the Products Alert module on your PrestaShop 1.7.2.4 installation.\n\n## Problem Description\n\nA user reported that the Products Alert module was installed but not visible on their PrestaShop 1.7.2.4 site. Additionally, they experienced issues with the shopping cart, which they suspected might be related to the Products Alert module. The support analyst was unable to access the Back Office due to credential errors and requested the customer to verify or resend the access details.\n\n## Solution Steps\n\nTo resolve the issue with the Products Alert module visibility, follow these steps:\n\n\n