{
  "run_date": "2026-07-02 23:02 UTC",
  "schema": "tenant_internal",
  "n_tickets": 13,
  "corpus_size": 6297,
  "strategies": {
    "S0": {
      "model": "text-embedding-3-small",
      "dims": 512,
      "corpus_text": "summary_text"
    },
    "S1": {
      "model": "text-embedding-3-small",
      "dims": 512,
      "corpus_text": "full_thread_text"
    },
    "S2": {
      "model": "text-embedding-3-small",
      "dims": 1536,
      "corpus_text": "full_thread_text"
    }
  },
  "recall_at_3": {
    "S0": 5,
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  },
  "material_threshold": 2,
  "verdict": "RAG_IMPROVABLE",
  "total_cost_eur": 0.018231,
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      "ticket_id": 6283,
      "thread_id": 6283,
      "product_name": "Smart CSV Export",
      "inbound_preview": "¿Es posible disponer de una demo? ¿Desde qué punto del BackOffice se pueden exportar las direcciones?Gracias anticipadas.",
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    },
    {
      "ticket_id": 6281,
      "thread_id": 6281,
      "product_name": "Conversion Pixel Tracking + Custom Audiences",
      "inbound_preview": "Buenas he adquirido su módulo y no funciona, copio el pixel de seguimiento desde la página de facebook tal cual me indican y de entrada el campo ID se queda vacío y  tras hacer un par de compras el es",
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      "s0_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve issues with the Facebook tracking pixel not functioning correctly after installation of the same module."
      },
      "s1_best": {
        "thread_id": 5964,
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve issues with the Facebook tracking pixel not functioning correctly after installation of the same module."
      },
      "s2_best": {
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        "confidence": 85,
        "reason": "Both questions involve issues with the Facebook tracking pixel not functioning correctly after installation of the same module."
      }
    },
    {
      "ticket_id": 6277,
      "thread_id": 6277,
      "product_name": "Custom Audiences",
      "inbound_preview": "Hi,I've just buyed, installed and activated the facebook custom audience module. But by clicking on configure, I get this error message:[PrestaShop] Fatal error in module facebookcustomaudience:C",
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      "s0_best": {
        "thread_id": 6275,
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        "reason": "Both questions describe the same error message related to the facebookcustomaudience module when trying to configure it."
      },
      "s1_best": {
        "thread_id": 6275,
        "sim": 0.7379753589630127,
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        "relevant": true,
        "confidence": 95,
        "reason": "Both questions describe the same error message related to the facebook custom audience module, indicating a specific issue with the Tools::strpos() method."
      },
      "s2_best": {
        "thread_id": 6275,
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        "relevant": true,
        "confidence": 95,
        "reason": "Both questions describe the same error message related to the facebookcustomaudience module when trying to configure it."
      }
    },
    {
      "ticket_id": 6352,
      "thread_id": 6352,
      "product_name": "Product Videos - Youtube, Vimeo...",
      "inbound_preview": "Bonjour,Après installation du module sur PrestaShop 9.1, je rencontre un problème dans l’onglet « Modules » de la fiche produit.Lorsque je clique sur « Configurer », aucun composant ne s’affiche, ce q",
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        "thread_id": 3963,
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve issues related to adding a video in the product page after installing a module in PrestaShop."
      },
      "s2_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve issues related to adding a video in the product page after installing a module in PrestaShop."
      }
    },
    {
      "ticket_id": 6262,
      "thread_id": 6262,
      "product_name": "Google Adwords Conversion Tracking - Smart Modules",
      "inbound_preview": "Hello,Is your module compatible with the regular Paypal addon, and also with the Paybox module (the one developped by Magavenue) ?Regards,Christianhttps://lacompagniedescartes.fr",
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    },
    {
      "ticket_id": 6353,
      "thread_id": 6353,
      "product_name": "Pixel Plus for Facebook: Events + CAPI + Pixel Catalog",
      "inbound_preview": "Bonjour, Je rencontre deux problèmes d'après Meta : Comment résoudre le problèmeAjoutez un paramètre event_id à votre événement CompleteRegistration dans la charge utile de votre serveur. Vous po",
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      "s1_newly_found": false,
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        [
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      "s0_best": {
        "thread_id": 1105,
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve issues related to Facebook Pixel configuration, specifically the need for parameters in server-side events."
      },
      "s1_best": {
        "thread_id": 2128,
        "sim": 0.6922378540039062,
        "rank": 3,
        "relevant": true,
        "confidence": 85,
        "reason": "Both questions address the issue of missing the event_id parameter for Facebook pixel events, specifically related to server-side event tracking."
      },
      "s2_best": null
    },
    {
      "ticket_id": 6350,
      "thread_id": 6350,
      "product_name": "Estimated Delivery Date V3 - Smart Modules",
      "inbound_preview": "Good morning,I increased the value as you requested, but the error is still appearing. Please see the attached screenshot.I look forward to hearing from you.Kind regards,----------FTP Port : 21",
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      "s0_best": null,
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    },
    {
      "ticket_id": 6206,
      "thread_id": 6206,
      "product_name": "Translation Suggestions",
      "inbound_preview": "hello, is it translating from English to Lithuanian language?  ",
      "s0_has_precedent": false,
      "s1_has_precedent": false,
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      "s1_newly_found": false,
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    },
    {
      "ticket_id": 6169,
      "thread_id": 6169,
      "product_name": "WhatsApp Contact",
      "inbound_preview": "Hi, I am interested to purchasing the module, but in your demo, logos and numbers are not well aligned and positioned badly. Is this the viewing? ",
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      "s1_newly_found": true,
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      "s0_best": null,
      "s1_best": {
        "thread_id": 5972,
        "sim": 0.6589920520782471,
        "rank": 2,
        "relevant": true,
        "confidence": 85,
        "reason": "Both questions express concerns about alignment and positioning issues in the demo of the module."
      },
      "s2_best": {
        "thread_id": 5972,
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        "rank": 1,
        "relevant": true,
        "confidence": 85,
        "reason": "Both questions express concerns about alignment and positioning issues in the demo of the same module."
      }
    },
    {
      "ticket_id": 6175,
      "thread_id": 6175,
      "product_name": "Products Alert",
      "inbound_preview": "Hello Team,We use Prestashop manager from emagicone  , for put product back in stock again or just any stock amount.our question:Does the module see the stock what we did changed with the prestashop m",
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      "s1_has_precedent": false,
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      "s0_best": null,
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      "s2_best": {
        "thread_id": 3065,
        "sim": 0.6926040649414062,
        "rank": 1,
        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve the functionality of stock updates and email notifications in relation to the Prestashop manager module."
      }
    },
    {
      "ticket_id": 6347,
      "thread_id": 6347,
      "product_name": "Products Feed: Catalogue & Shop for Facebook & Insta",
      "inbound_preview": "Hola, tal y como me has solicitado, cerramos el hilo anterior y abro este nuevo hilo referente al múdulo \"feeds de productos\" que recientemente he adquirido. Les ruego que por favor me lo configuren p",
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      "s1_newly_found": false,
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    },
    {
      "ticket_id": 5520,
      "thread_id": 5520,
      "product_name": "Dynamic Ads for Facebook: Events + CAPI + Catalogue",
      "inbound_preview": "Buenas tardes, estoy buscando un modulo que me facilite la vida con dos aspectos en mi tienda con Prestashop:1. Insertar correctamente el nuevo píxel de facebook y los eventos para poder trazar bien m",
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      "s1_has_precedent": true,
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      "s0_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve the need for a module to insert the Facebook pixel and facilitate remarketing, indicating a similar problem and feature requirement."
      },
      "s1_best": {
        "thread_id": 6029,
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve the installation and functionality of a Facebook pixel for tracking purposes in an e-commerce context, which is a key aspect of Question A's needs."
      },
      "s2_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions involve the installation and functionality of a Facebook pixel for tracking purposes in an e-commerce context, which is a key aspect of Question A's needs."
      }
    },
    {
      "ticket_id": 4416,
      "thread_id": 4416,
      "product_name": "Wire Transfer Remainder - Smart Modules",
      "inbound_preview": "Hi! Will reminders only work for bank transfers or also work for other payment methods?",
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      "s0_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions inquire about the functionality of reminders in relation to different payment methods, specifically comparing bank transfers to other options."
      },
      "s1_best": {
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        "relevant": true,
        "confidence": 85,
        "reason": "Both questions inquire about the functionality of reminders in relation to different payment methods, specifically comparing bank transfers to other options."
      },
      "s2_best": {
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        "confidence": 85,
        "reason": "Both questions inquire about the functionality of reminders in relation to different payment methods, specifically comparing bank transfers to other options."
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  ]
}